Customer Satisfaction

Like most business owners, you’re always looking for new and innovative ways to improve your customer service. And if you’ve considered automated customer services an option, you’re not alone.  A recent study found that almost half of all businesses now offer some form of automated customer service. But before you decide if this is the […]

Whenever we ask someone what they love most about their job, the answer is almost always the same: the people. The customers, clients, and coworkers make going to work each day worthwhile. But what if your job didn't come with built-in human interaction? What if you worked from home or in a cubicle far from [...]

Big ROI with minimal marketing efforts? That's the dream, right? But what if we tell you that it's not only possible, but there are ways to make it happen? You've probably heard the term "brand authority" being thrown around a lot lately. But what is it? And how can you achieve it? This guide will [...]

The fear of poor customer communication is something that keeps a lot of business owners up at night. They know that customers are the lifeblood of their business, and without proper communication, the relationship can quickly turn sour. About 46% of customers say they would never do business with a company again after just one [...]

Unlike traditional marketing channels, the customer experience is all about how your brand interacts with customers on your website. Every little detail counts when it comes to CX, and even the most minor changes can significantly impact customer satisfaction. As your website is often the first interaction a potential customer has with your brand, it’s [...]

To keep your business running successfully, it is essential to have loyal customers to your brand. Implementing a few strategies can help increase customer loyalty and keep your customers coming back for more. This ultimate guide will cover everything from creating a customer loyalty program to providing excellent customer service. So, whether you’re just starting [...]